Your Finance Transaction History shows every payment, refund, and payout flowing through your agency account. Each row is tagged with a transaction type that tells you what happened — a subscription, a tip, a paid message unlock, a refund, a payout, and so on. This article is the reference guide to every type you'll encounter.
How to read a transaction row
Each transaction in your Finance feed shows the same fields:
Date and time the transaction happened
Status badge (typically
Completed)Transaction ID with a copy icon — useful for support tickets
Type — the label this article is about
Buyer (the fan, when it's an incoming transaction) or Payment method (for outgoing payouts)
Amount in the format
($gross) +$agency_share
Understanding the Amount field
The Amount field shows two values side by side:
The number in parentheses is the gross transaction value — what the fan actually paid
The number with the plus sign is your agency's share — what landed in your wallet after KNKY's platform fee and the creator's split
All transaction types at a glance
Type | Category | What it represents |
| Earnings | A fan's first subscription to a creator |
| Earnings | Automatic renewal of an existing subscription |
| Engagement | A fan tipping the creator |
| Engagement | A fan unlocking paid media in chat |
| Services | A fee tied to chat-based services |
| Services | Payment for an event ticket |
| Services | A paid service request (voice, video, custom, rating, etc.) |
| Reversals | A refund issued to a fan |
| Reversals | A payment reversed by the fan's bank or payment provider |
| Payouts | An outgoing payout from your agency wallet |
Earnings — subscription revenue
Subscription
A fan's first-time subscription to one of your creators. Triggers once per fan-creator relationship.
Buyer: the fan's username
Amount: the subscription price, with your agency share calculated against the agreed split
Frequency: one row per new fan signup
SubscriptionRenewal
An automatic renewal of an existing subscription. Triggers every billing cycle (typically monthly) for as long as the fan keeps the subscription active.
Buyer: the fan's username (same fan as the original
Subscriptionrow)Amount: the recurring subscription price
Frequency: one row per renewal cycle, per fan, per creator
Engagement — content and tips
Tip
A fan voluntarily sending money to the creator. Tips can be initiated from several places — inside a chat, on a post, on a stream, etc.
Buyer: the fan's username
Amount: the tip amount
Frequency: as often as the fan tips
Media Purchase
A fan paying to unlock paid media in chat — typically locked photos, videos, or voice notes the creator sent as a paid message.
Buyer: the fan's username
Amount: the price set on the locked content
Where it originates: the chat thread between the fan and the creator
Services — paid creator services
Services on KNKY cover paid offerings creators can sell — voice calls, video calls, personalized content, ratings, and custom requests.
Service
A fan paying for a service request to a creator. This is the generic category covering most paid services on the platform.
Buyer: the fan's username
Amount: the service price (fixed or fan-set, depending on how the creator configured the service)
ChatFee
A fee charged for a chat-based interaction or service. The exact scope of ChatFee is being clarified with the product team — it most likely covers paid voice or video services initiated directly from chat, but the boundary between ChatFee and Service isn't always obvious from the feed alone.
Buyer: the fan's username
Amount: the chat-fee charge
Ticket
A fan paying for an event ticket — typically tied to a scheduled event or live stream the creator set up.
Buyer: the fan's username
Amount: the ticket price (free events may show
$0.00 / +$0.00)
ℹ️ About $0 Ticket entries: if you see a Ticket row with $0.00 / +$0.00, it usually means a fan registered for a free event the creator set up. These are tracked for engagement analytics even though no money moved.
Reversals — refunds and chargebacks
Reversals reduce your agency's earnings retroactively. They appear in the feed alongside other transactions and subtract from your balance.
Refund
A refund issued to a fan, removing the funds from the agency and creator wallets. Refunds can be triggered for several reasons — a service the creator couldn't deliver, a wallet top-up that needs to be reversed, a $1 card verification charge being refunded, etc.
Buyer: the original fan who paid
Amount: shown as negative — the refunded value is removed from your share
Frequency: as needed, usually tied back to a specific earlier transaction
Chargeback
A payment forcibly reversed by the fan's bank or payment provider. This isn't the agency or creator issuing a refund — the fan disputed the charge with their bank, and the bank pulled the money back.
Buyer: the fan whose payment was disputed
Amount: negative — the chargeback amount is removed from your agency share
Often associated with: subscription rebills that the fan no longer remembers signing up for, or payment-card disputes
⚠️ Chargebacks are different from refunds in two important ways:
You can't prevent them once initiated — the bank's decision is final from the platform's perspective
Excessive chargebacks can affect your processor relationship — too many disputes against your agency's transactions can put your payout pipeline at risk
Payouts — money leaving your wallet
Withdraw
An outgoing payout from your agency wallet to your linked MassPay account. Initiated via the Transfer action in the Finance section.
Payment method:
Wallet(the source of the funds)Amount: shown as a single negative value (e.g.
-$1,832.00) reflecting the outflowFrequency: as often as you initiate transfers
For everything about how payouts work — minimums, timing, the 14-day hold on earnings before they become available — see Getting Paid as an Agency on KNKY and What is MassPay?