The Employees section is where you manage everyone working in your agency — chatters, managers, account leads, and anyone else with their own login. This article is the tour: what each part of the Employees experience does, how the employee dashboard differs from your agency dashboard, and how to add, monitor, deactivate, and delete employees.
If you're a new agency just setting up your team, start with Setting Up Your Agency on KNKY Step 3–4 for the basic onboarding sequence. This article is the deeper reference.
The Employees page at a glance
Find it in the sidebar under Employees. The page has three tabs:
Tab | Who's here |
Active/Inactive | Employees who have accepted their invitation and currently have access. Employees you've manually deactivated. They can't log in until reactivated |
Pending | Employees who've been invited but haven't yet accepted |
Each row in the list shows the employee's name, email, role, paid-by setting, online status, and the creators they're assigned to.
ℹ️ Where Roles & Permissions fit in. The Roles sidebar item is where you define what each employee can do. Employees is where you manage who is on your team. The two sections work together but live separately. See Roles & Permissions for the full permission model.
Adding an employee
Click Create new employee in the top right. The Create New Employee modal asks for:
Employee name — their display name in your team list and analytics
Email to sign in — the address they'll use to log in. They'll receive their initial invitation here
Role — pick from existing roles, or click + Add new role to create one inline
Paid by — Agency or Platform (see the Paid by note in Setting Up Your Agency)
⚠️ Roles must exist before you can add an employee. KNKY doesn't ship with built-in roles, and the Role field is required. If your Roles & Permission page is empty, set up at least one role first — either ahead of time, or inline from the + Add new role button in this modal. See Roles & Permissions for guidance.
What the employee sees
After you click Create New Employee, the system sends an invitation email to the address you entered.
The email contains an Accept Invitation button. Clicking it opens a Register page that says "Hello [name], [Agency] has invited you to join KNKY Agency Dashboard" and prompts them to set a password.
Once they click Set Up Account, they're logged in to their new employee dashboard, and they move from your Pending tab to your Active tab.
💡 Tip: If the employee tells you they didn't receive the email, ask them to check their spam folder. The email comes from KNKY's transactional sender. If it's truly missing, the cleanest fix is to delete the pending invitation and re-invite — ideally double-checking the email address.
Assigning employees to creators
Adding an employee doesn't automatically connect them to any creator. The role only decides what they can do; assignment decides for whom.
To assign:
On any creator card (in the Creators section), click the + Add button in the Assigned employees block
Pick the employee(s) you want attached to that creator
The same employee can be assigned to as many creators as needed — their inbox and tasks aggregate across everyone they're assigned to.
The employee dashboard — what they see
When an employee logs in, they see a different interface from your agency dashboard. KNKY's UX is built around two distinct viewpoints — yours (managing the agency) and theirs (doing the work on assigned creators).
Typical employee dashboard sidebar items:
Messages — their inbox aggregated across every creator they're assigned to (visible if Message permission is ON)
Create Content — the unified flow for publishing posts, stories, etc. (visible based on per-feature permissions)
Contents — published content view (collapsible group)
Vault — the creator's media vault (visible if Vault permission is ON)
Support
In ... option of the creator's profile is an "Act as [creator]" switcher that lets the employee swap which assigned creator they're currently working as. Everything they do in that session — send a message, publish a post, upload to the vault — is done as that creator.
What you can see about your employees — and what you can't
This is the part most agencies don't anticipate, so worth stating plainly.
What you can see
The Employees list — name, email, role, paid-by, online status, assigned creators
Employees Analytics — aggregated revenue per employee, transaction breakdowns by type, performance metrics over time. See the next section
Indirect visibility through creator-level data — you can see the activity on a creator's account (messages sent, posts published, etc.), which reflects what the assigned employees have done
What you can't see
Real-time activity — you can't "shoulder-surf" what an employee is doing right now: current chat thread open, draft messages in progress, vault items being browsed
Login history or activity log per employee
Employees Analytics — tracking performance
From the left menu, open Employees performance (or go directly to agency.knky.co/employees/analytics).
The page shows:
Total revenue and transaction counts across the whole team for the selected time period
Per-employee breakdown — revenue, percentage of team total, transaction count
Revenue by transaction type for each employee — tips, media purchases, subscriptions, etc.
Assigned creators per employee, so you can see who's working with whom
Use this dashboard to:
Identify top performers and underperformers
Spot which transaction types each employee tends to drive (some are great at tips, others at media purchases)
See whether creator assignments are balanced or whether someone is over- or under-allocated
Calculate variable compensation if you pay employees based on performance (note: the platform doesn't automatically calculate this for you today — see the Paid by note in Setting Up Your Agency)
💡 Tip: Review Employees Analytics weekly during your first month of operating a new team. You'll quickly learn what realistic benchmarks look like for your roster and your employees' role mix.
Deactivating an employee
If you need to suspend an employee's access — a paused contract, a leave of absence, a security concern — use deactivate rather than delete.
Deactivation moves the employee from Active to Inactive:
They can no longer log in
Their assignments to creators are preserved
Their analytics history stays intact — nothing is wiped
They appear in the Inactive tab for future reference
To deactivate, open the employee's row in the Active tab and use the deactivate action.
Deleting an employee
Deletion is permanent and different from deactivation. Use this only when you're certain you no longer want the employee on your team in any form.
⚠️ Deletion cannot be undone. A deleted employee is fully removed from the system:
Their login is destroyed
Their record disappears from your Employees list (Active/Inactive, and Pending tabs)
Their historical analytics association is lost
There is no trash bin or recovery window
If you want the same person back later, you'll need to create a new employee from scratch with a fresh invitation. The new account is unrelated to the old one — the new employee will set a new password, and their analytics start over.
When to delete vs deactivate
Scenario | Use |
Temporary pause (leave, contract break, dispute) | Deactivate |
Security incident (suspected compromise) | Deactivate first, investigate, then decide |
Employee permanently leaves and you want their record gone | Delete — but only after you've exported any analytics you want to keep |
Created an employee by mistake (e.g. typo in email) | Delete — nothing of value will be lost |
💡 Best practice: when in doubt, deactivate. You can always delete an Inactive employee later, but you can't undo a deletion.